Returns & Exchanges

At Northern Furniture, we want you to be completely satisfied with your home investment, which is why we offer a 30-day return window for most items in their original condition. Please note that custom upholstery and final sale items are not eligible for return unless a manufacturing defect is present.

Return Process

• 1.
  Initiate Your Request

  Log into your account portal or contact our customer care team with your order number and photos of the item to receive a Return Merchandise Authorization (RMA).

• 2.
  Prepare for Shipping

  Carefully repackage your furniture in its original boxes and protective wrap to ensure it is not damaged during transit back to our warehouse.

• 3.
  Schedule a Pickup

  For large freight items, we will coordinate a professional carrier pickup at your residence, while smaller accessories can be dropped off at any authorized shipping center using our prepaid label.

• 4.
  Receive Your Refund

  Once our quality control team inspects the returned item, we will issue a refund to your original payment method, minus applicable restocking fees, within 7-10 business days.